Warranty Information
Warranty
Billy Boat Exhaust warrants its products to the original purchaser of record and for the original vehicle on which the product was installed, against RUST THROUGH AND CORROSION for the LIFETIME of the vehicle. Billy Boat Exhaust warrants its products, excluding catalytic converters and flex joints, to the original purchaser of record and for the original vehicle on which the product was installed, against defects in materials and workmanship for 2 YEARS from the date of purchase. In the event of a defect within 2 years, the seller will replace the item. After 2 years, the seller will, at its option, repair or replace the item and the item must be shipped to the seller at buyer’s expense.
This warranty is void if the product was not installed properly on the vehicle, was installed on a vehicle for which it was not designed, or was removed from the vehicle on which it was originally installed and reinstalled on another vehicle. This warranty shall not apply to normal wear, cosmetic issues such as coatings and material discoloration, any product that was installed on a racing vehicle, installed improperly or contrary to Billy Boat Exhaust instructions, altered, misused, repaired, damaged from an accident, collision, undercarriage road impact or debris, or willful or negligent act. Any modifications to the product or its intended use voids the warranty. No person or representative is authorized to extend any warranties on behalf of Billy Boat Exhaust, other than the warranty expressed herein.
In no event shall Billy Boat Exhaust or any Billy Boat Exhaust Dealers or Distributors be liable for any loss, labor, inconvenience or damage…whether direct, incidental, consequential or otherwise. No person or representative is authorized to extend any warranties on behalf of Billy Boat Exhaust, other than the warranty expressed herein.
Billy Boat Exhaust shall have no liability for the cost of installation or removal of the defective product, the cost of labor or any additional parts required to complete the installation of the replacement product, towing or transportation costs, or return shipping costs. In no event shall Billy Boat Exhaust be liable for any direct, indirect, special, incidental or consequential losses and/or damages, including but not limited to interruption of business or loss of business or loss of profit or damage to related components resulting from the use of or inability to use the product, or any breach of warranty or any defect in the product, even if Billy Boat Exhaust shall have been advised of the possibility of such potential losses or damages.
Because sound is subjective, we do not warranty for sound. We offer various sound levels on most systems and encourage you to visit the extensive selection of videos on our website, YouTube.com, and our Distributor’s websites Please do not return your Billy Boat Exhaust product if you do not like the sound level. Tech support at Billy Boat Exhaust is available to help evaluate if an exhaust is acceptable for your vehicle.
Shipping:
Orders are shipped F.O.B. Phoenix, Arizona ground service unless otherwise stated. Most order ship within 5-7 business days from order date out of Phoenix, AZ. Tracking information is provided to the email given when shipped. All orders are shipped with a signature required…usually, FedEx ground unless otherwise coordinated with the sales department. Unforeseen seasonal spikes in sales may cause slight delays. If you have a time-sensitive situation, please call the sales department at 888-228-7435 and talk with someone who can address your needs. Billy Boat Exhaust is not responsible for loss due to late shipments or delays within the shipping companies. Free shipping is offered to the continental US only (excludes Alaska, Hawaii, Puerto Rico and the other U.S. territories).
Backorders:
Items out of stock will be back ordered unless otherwise specified.
Claims, Returns, and Cancellations
No returns will be accepted without prior authorization and a return authorization number. No refunds will be issued for product returned without prior return authorization number. All claims must be made within 7 days or receipt of goods. All defective products must be returned within 30 days after an RGA is issued. Non-defective returned products AND canceling orders that are in production are subject to a 20% restocking/cancellation charge. Shipping and handling charges on restocking return orders are also non-refundable.
Privacy Policy
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Security Policy
Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Contact Us
Please contact us for warranty information by using the form below or give us a call at:
(888) 228-7435 ext. 18 or (704) 660-1955